Terms and Conditions of Free Heads

 TERMS AND CONDITIONS – FREE HEADS


Last updated: February 24, 2025

Welcome to Free Heads. This document sets out the terms and conditions for the use of the website www.freeheads.es (hereinafter, the “Site”), as well as the rules governing the purchase of products through it.

We recommend that you read these terms carefully before using the Site or making a purchase. Accessing and using the Site implies your express and unconditional acceptance of these terms. If you do not agree with any of the provisions herein, please refrain from using our services.

 

1. GENERAL INFORMATION

Website owner:

• Business name: Free Heads

• Address: Calle de Fúcar 18, 28014, Madrid, Spain

• Tax ID (CIF): Y8330349Q

• Contact email: info@freeheads.es

 

  

2. CONDITIONS OF USE

Access to and navigation on this Site is free and subject to the following conditions:

• Users agree to use the Site lawfully and refrain from engaging in fraudulent, illegal activities or actions that violate the rights of third parties.

• It is prohibited to share content that infringes intellectual property rights, or is offensive, defamatory, or contrary to public order or decency.

• Free Heads reserves the right to restrict access to the Site to any user who fails to comply with these conditions.

 

 

3. ORDERING PROCESS

To purchase products through the Site, users must be of legal age and provide accurate, up-to-date information. By placing an order, users accept the following:

• Product availability: All products listed on the Site are subject to availability.

• Order confirmation: Once the purchase is completed, the user will receive a confirmation email with the order details.

• Prices and taxes: Prices displayed include VAT (Value Added Tax). Free Heads reserves the right to modify prices at any time without affecting previously confirmed orders.

• Payment methods: We accept the following payment methods: [Credit/debit card, PayPal, bank transfer, etc.].

 

  

4. SHIPPING AND DELIVERY

• Orders are shipped to Spain and the European Union within an estimated timeframe of 3 to 9 business days after payment confirmation.

• Shipping costs will be communicated before checkout.

• Free Heads is not responsible for delivery delays due to circumstances beyond our control.

 

  

5. RETURNS AND REFUNDS

 Users may request a return or exchange within 30 calendar days of receiving the product, provided the following conditions are met:

• The product must be unused and returned in its original or equivalent packaging.

• Return shipping costs are the responsibility of the customer, except in cases of manufacturing defects or shipping errors.

• To request a return, users must contact our customer support team at info@freeheads.es, including the order number and reason for return.

For more information, please refer to our Return Policy.

 

6. LEGAL WARRANTY

All our products are covered by the legal two-year warranty established by European Union law. In the event of a manufacturing defect, users may request a repair, replacement, or refund.

 

 

7. INTELLECTUAL PROPERTY

The content of the Site, including texts, images, logos, designs, and any other graphic or visual elements, is the exclusive property of Free Heads or its respective owners, and is protected under current intellectual and industrial property laws. Reproduction, distribution, or modification of this content without express authorization is strictly prohibited.

 

 

8. PERSONAL DATA PROTECTION

The processing of users’ personal data is carried out in accordance with our Privacy Policy. Free Heads ensures compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Spanish Organic Law on Data Protection and Digital Rights (LOPDGDD).

We also inform users that, when interacting with our online store, certain activity data may be collected and shared through tools such as the Meta Pixel, Advanced Matching, and the Meta Conversions API. These technologies allow us to measure the performance of our advertising campaigns and serve more relevant ads to our users on platforms like Facebook and Instagram.

Data that may be collected and shared includes:

  • Page and product views

  • Items added to or removed from the cart

  • Search terms used

  • Button and link clicks

  • Device and browser information (user agent)

  • Payment data and checkout status (initiated and completed)

  • Customer name, email address, and shipping address (when voluntarily provided)

This information may be associated with the user’s Facebook account, if logged in and permissions have been granted. Users can review, manage, or disconnect this data via the Off-Facebook Activity settings.

Free Heads uses this data solely for advertising and analytical purposes and never sells personal information to third parties. The legal basis for processing is our legitimate interest in improving commercial performance and user experience, and consent when required.

 

 

 

9. LIMITATION OF LIABILITY

 


Free Heads shall not be held liable for:


• Typographical errors, inaccuracies, or omissions in product information.

• Damages resulting from misuse of purchased products.

• Technical interruptions or failures that prevent access to the Site.

 

 

10. CHANGES TO THE TERMS AND CONDITIONS

Free Heads reserves the right to modify these terms and conditions at any time. Updates will be published on the Site, indicating the latest revision date.

 

 

11. APPLICABLE LAW AND DISPUTE RESOLUTION

These terms and conditions are governed by Spanish law. For any disputes arising from the interpretation or application of these terms, both parties agree to submit to the courts of Madrid, unless otherwise required by applicable regulations.

For any questions or clarifications, please contact us at: info@freeheads.es

Thank you for trusting Free Heads.

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