Privacy Policy of Free Heads
Privacy Policy
Last updated: May 31, 2025
At Free Heads, the privacy and protection of our users’ and customers’ personal data is a top priority. We process information with the highest level of security and transparency, in accordance with the applicable regulations in the European Union and Spain, including the General Data Protection Regulation (GDPR – EU Regulation 2016/679) and the Spanish Organic Law on the Protection of Personal Data and Digital Rights (LOPDGDD – Law 3/2018).
This Privacy Policy explains how we collect, use, and protect your personal data.
1. DATA CONTROLLER
• Controller: Free Heads
• Tax ID (CIF): Y8330349Q
• Email contact: info@freeheads.es
• Website: www.freeheads.es
2. PERSONAL DATA COLLECTED AND PURPOSES OF PROCESSING
2.1. Data we collect directly
• Contact information: name, email address, shipping address, phone number.
• Billing information: payment details and tax data (in case of a purchase).
• Account information: if you register on our platform, we may store your username and password.
• Communications: any information you provide when contacting our customer service.
2.2. Data collected automatically
When you browse our Site, we automatically collect technical information through cookies and similar technologies, including:
• IP address, browser type, device, and operating system
• Browsing preferences, visited pages, actions taken (such as adding to cart or initiating checkout), clicks, and time spent on the site
• Shopping behavior and site usage, which may be linked to analytics or advertising tools
2.3. Meta advertising technologies (Facebook and Instagram)
We use the Meta Pixel, Conversions API, and Advanced Matching systems to measure the performance of our advertising campaigns on Meta platforms (Facebook, Instagram) and to deliver more relevant ads.
These tools may collect and share the following data, either anonymously or linked to encrypted identifiers:
• Page and product views
• Items added to or removed from the cart
• Search terms used
• Button and link clicks
• Customer identifiers (such as email or name, if you have provided them)
• Device and browser information
• Purchase-related events (such as initiated checkout or completed order)
Data shared with Meta may be linked to your Facebook or Instagram account if you are logged into those platforms. You can manage or disconnect this data via your privacy settings in the Off-Facebook Activity section.
2.4. Purposes of processing
Personal data is processed for the following purposes:
• Order management and service delivery
• Customer service and support
• Compliance with legal obligations
• Marketing and commercial communications (only with prior consent)
• Security and fraud prevention
• Advertising performance tracking and ad personalization, as described in section 2.3
3. LEGAL BASIS FOR DATA PROCESSING
The processing of personal data at Free Heads is based on the following legal grounds:
• Performance of a contract: to manage purchases and deliver our services
• User consent: for newsletter subscriptions or commercial communications, we always request your prior consent
• Legal compliance: to meet obligations under tax, consumer, and data protection laws
• Legitimate interest: to improve our services and ensure the security of the Site
4. DATA RETENTION PERIOD
We retain personal data only for as long as necessary to fulfill the purposes of processing and comply with legal obligations. Specifically:
• Purchase data: 6 years (as per tax and accounting regulations)
• Contact and support data: up to 3 years after the last interaction
• Newsletter subscription data: until the user withdraws consent
• Browsing data: as defined in our Cookie Policy
5. DATA SHARING WITH THIRD PARTIES
We do not sell or share your personal data with third parties, except in the following cases:
• Service providers: logistics companies, payment processors, and technology platforms that help us provide our services
• Legal obligations: tax authorities, regulators, or courts when required by law
• International transfers: if any of our providers are outside the European Economic Area (EEA), we ensure they comply with the EU’s standard contractual clauses or equivalent data protection safeguards
This includes Meta Platforms Ireland Ltd., a provider of measurement and advertising services, as described in section 2.3. We ensure any international data transfer complies with applicable legal guarantees.
6. USER RIGHTS
Under current data protection laws, you have the right to:
• Access your personal data: understand what data we process and for what purposes
• Rectify inaccurate data: request the correction of outdated or incorrect information
• Request data erasure: when the data is no longer needed or you withdraw your consent
• Object to processing: in the case of marketing or processing based on legitimate interest
• Request data portability: receive your data in a structured format to transfer it to another provider
• Restrict processing: under certain conditions, you can request limited use of your data
To exercise these rights, please email info@freeheads.es, including a copy of your ID for verification.
If you believe your rights have been violated, you may file a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.
7. SECURITY MEASURES
Free Heads adopts appropriate technical and organizational measures to safeguard your personal data and prevent unauthorized access, alteration, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute protection.
8. CHANGES TO THIS PRIVACY POLICY
Free Heads reserves the right to update this Privacy Policy at any time to reflect legal changes or process improvements. If any significant changes are made, we will notify users via the Site or by email.
9. CONTACT
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
• Email: info@freeheads.es